The Design Handoff ↗
Jul 15, 2025
How to Know if Your Design Team Makes Everyone's Job Harder
Designs Per Click, Comment Quality Ratio and 4 more conceptual metrics.
Jul 1, 2025
How We Made User Feedback Unavoidable
What happens when customer support becomes everyone’s job (and why it beats research sessions).
Jun 20, 2025
Back to Writing (And Why It Took Seven Years)
The messy middle between empty perfectionist writing and useful practical insights.
Aug 7, 2018
Does Your Brand Sear? — Brand Strategy Pt. 1
Rather than getting in their face, the right way to be stuck on someone’s mind is to be… a real human being.
May 1, 2016
Let’s Talk About (Good) Design — and its State in Malaysia
TLDR; it’s hard to get good public design in a country run by monkeys.
Aug 28, 2015